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Toll Free:
(800) 431-9689
Local: (847) 441-8440

Policies & Procedures

Ordering Equipment

Once you have decided what equipment best meets your needs, you can place your order through this website or by phone using a major credit card. Your order will not be processed until both parties have agreed upon a delivery period.

Shipping & Delivery

All equipment is shipped FOB Chicago, IL. We can either ship you a boxed unit or we can arrange for inside delivery & set-up. Upon ordering you will be given an estimated delivery date immediately. We will confirm your delivery date within 24 hours. For inside deliveries we will give you a confirmed date and 3 hour window in which the delivery will be made. Our own staff of professional delivery personnel makes all Midwestern deliveries. Outside of the Midwest we use a network of independent reliable delivery professionals.

Return Policy

Fitness Warehouse Inc. stands behind every product it sells. If you are unhappy with any product that you purchased from us, it may be returned (freight prepaid) within 14 days for a full store Credit (less any original shipping and installation charges). Just call us at (800) 359-4610 and we will issue a Return Authorization#(RA) as well as help arrange for the equipment to be picked up. The return shipment must be freight prepaid and insured against loss or damage. Re-stocking fees of 25% may apply.  Custom Orders are Not Refundable.  

Service Procedure

At Fitness Warehouse Inc. we also service everything we sell. To arrange for service, first get the make, model and serial number of the equipment. Then give us a call at (800) 359-4610 or email us at [email protected]. We will then make arrangements for prompt service of your machine.

This privacy notice discloses the privacy practices for www.FitnessWarehouseOnline.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (847) 441-8440 or via [email protected]